1. General Overview

This website is operated by Curious Co Ltd. Throughout the site, the terms "we", "us", and "our" refer to Curious Co Ltd. By purchasing pet gadgets and equipment from our store, you agree to be bound by the following Terms & Conditions.

2. Product Use & Safety Disclaimer

• Supervised Use Only: All pet gadgets, electronic accessories, grooming devices, and equipment sold on this site are intended for supervised use only.
• Liability: We are not liable for any direct, indirect, or incidental damage, injuries, or property damage resulting from the misuse, improper assembly, or unsupervised pet interaction with our products. Always inspect products before use.

3. Shipping & Delivery

• Fulfillment: Orders are processed and dispatched directly from our overseas logistics centers. Standard delivery to the United States typically takes 7 to 15 business days.
• Tracking & Delays: Tracking details are provided upon dispatch. Delivery times are estimates and may be subject to customs or carrier delays beyond our control.

4. Returns, Replacements & Refunds

• Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 7 days of delivery with photos or video proof to receive a free replacement or refund.
• Standard Returns: Unused products in their original packaging may be returned within 30 days of receipt. Customers are responsible for return shipping costs.

5. Order Changes & Cancellations

Orders are automatically processed into fulfillment quickly. Any requests for address updates or order cancellations must be submitted within 12 hours of placing the order.